Dónde estamos
Usted puede presentar sus peticiones, quejas, reclamos, sugerencias, felicitaciones y denuncias de actos de corrupción mediante:
- Registro en línea
- Documento escrito en cualquiera de las ventanillas de correspondencia dispuestas por el Banco a nivel nacional.
- Formulario físico que se encuentran disponible en las instalaciones del Banco.
- Comunicación verbal, solicitando asesoría en nuestras instalaciones.
Bogotá, D. C.
Opening hours and services:
Attention to the public (only in Spanish)
Requests, complaints, claims, suggestions, compliments, and reports / Monday to Friday from 8:15 a. m. to 4:00 p. m.
Cash Window (only in Spanish)
Solicitud de citas servicios de tesorería en los teléfonos +57 (601) 343-0680 o +57 (601) 343-0702
Monday to Friday from 7:00 a. m. to 1:00 p. m.
Primer día hábil del mes: 7:00 a. m. to 11:00 a. m.
(Continuous working day)
Sale of gold, silver, and platinum for industrial uses (only in Spanish)
Monday to Friday from 7:00 a. m. to 1:00 p. m.
Primer día hábil del mes: 7:00 a. m. a 11:00 a. m.
Procedures must be carried out in person.
Opening hours and services:
Mail Reception Window
Monday to Friday from 8:15 to 16:00
Services:
Gold Museum (only in Spanish)
The Gold Museum of Banco de la República's mission is to preserve, research, catalog, and make known its archaeological collections of gold and silver work, ceramics, lithic, and other materials as a cultural heritage of current and future generations of Colombians, to contribute to the strengthening of the cultural identity of Colombians through enjoyment, learning, and inspiration.
Services:
Luis Ángel Arango Library (only in Spanish)
The Luis Ángel Arango Library is the most important public library in Colombia and one of the most visited in the world, with about 5,000 visitors a day. Inaugurated on 20 February 1958, it was named in honor of its promoter Luis Ángel Arango, who was Governor of Banco de la República from 1947 to 1957.
Concert Hall (only in Spanish)
The concert hall of the Luis Ángel Arango Library began its activities on 25 February 1966. Its tradition, prestige, and uninterrupted work have made it the main Colombian stage for chamber music.
Services provided:
Contacte al Banco de la República:
Contamos con un Sistema de Atención a la Ciudadanía (SAC) en línea, por medio del cual usted puede gestionar peticiones, quejas, reclamos, sugerencias y denuncias (PQR). O si prefiere use los otros canales establecidos:
