Attention to Citizens


P.O. Box: 3551 de Bogotá.
NIT: 860.005.216-7
RUT Banco de la República
   


Welcome to the Attention to Citizens System at Banco de la República! This system allows for an integrated, unified, and measurable communication between the Central Bank and citizens regarding information, functions, services, and performance of the Bank. This complies with the policies for interaction with the citizenship, continuous improvement, transparency, and prevention of corruption, timely management, streamlining of procedures, and institutional collaboration. The external regulation defined by the Central Bank regarding this topic is presented in the External Regulatory Letter DCEF-355.

Puntos de atención presencial Centro de atención telefónica

Atención al ciudadano vía web

You may also send inquiries, requests, complaints, claims, suggestions, and/or congratulations to the following email: [email protected]
Inquiries, requests, complaints, claims, suggestions, and/or congratulations addressed to the Central Bank can be filed through any of these channels. You can also denounce acts of corruption related to the functions and services of this organism and also request public information. 

 


Likewise, you are able to exercise your fundamental right to habeas data, according to Act 1581 of 2012, "Law on the Protection of Personal Data." Thus, as the holder of your personal data, you can access, verify, update, and modify such data; also, you will be informed about the use given to your data and the authorization accounting for this; also, you will be able to submit queries and claims, and to revoke the authorization or request the removal of your data where appropriate. For more information about the protection of your personal data related to Banco de la República, click here.

To review the text of the Charter on Dignified Treatment, click here.  


Information of interest


The following channels should not be used:

 

In the case of suppliers or contractors: In order to file communications related to contracting with the entity, the General Scheme of recruitment determine procedures and channels in each of the respective contracts or service agreements.

 

Please file consultations on the regulations or applicable procedures regarding currency exchange operations, through the communication channels established for this purpose. Learn about the delivery channels for this type of requests here.


To send notifications by the judicial organs. Mailbox for notifications from the judicial organs. Available only to receive notifications issued by the Judicial Organs. Unrelated messages will not be read and will be automatically deleted from our servers. Find the address and the terms of use here.


Please bear in mind that you can also address your complaint or claim directly to the Financial Superintendence of Colombia at the following address www.superfinanciera.gov.co. 

Contenido disponible en / Available in:

  • Español
  • English

This content has been translated into English for informational purposes. Upon any query regarding its interpretation or enforceability, the Spanish version shall be deemed official, and will prevail over the English version. The authors of specific texts such as working papers or articles select the language of publication; therefore, there might be cases in which the content may only be available in English. Este contenido ha sido traducido al inglés con fines informativos. En caso de duda sobre su interpretación y/o aplicación, se entenderá que la versión en español es la versión oficial y prevalecerá sobre aquella en inglés. Para casos particulares como documentos de trabajo o artículos, el idioma original de publicación es escogido por el autor, por lo cual puede haber casos en los que el contenido esté disponible sólo en inglés.